Lovely beach about 10 mins walk away. Very little in terms of activities, or very poor communication about activities, app and TVs around the hotel that were intended to show activites were always empty. We stayed in a suite, which was lovely and clean but lacked core features like a vanity desk for makeup/hair despite being easily big enough to include it. The bed and sofa werew extremely comfortable and we both slept well. You could occasionally hear music from neighbouring resorts, but sound proofing was gernerally good. The Air Con was a bit loud, so we mostly used the ceiling fans which were quite good. The food however, was nothing short of terrible, the selection was poor, the quality was worse, and we were both ill after eating at the buffet. Bars were really slow, even when there were very few people in them. We noticed several times that staff gave preferntial treatment to Spanish speakers or people on day passes rather than residents. At the front desk the staff spoke very poor English and would say very unpleasant things to you if they though you were not able to understand Spanish. When raising issues they were either ignored or took too long to be resolved. There are a lot of cats in the resort, which is great for us since we love animals, but some guests did not enjoy this.

酒店回复：Dear Mr. Scott, First and foremost, we would like to sincerely thank you for taking the time to share your impressions following your recent stay with us, as well as for choosing our hotel for your holiday. We are especially pleased to learn that important aspects such as the comfort and spaciousness of your suite, the cleanliness of the room, the overall condition of our facilities, and our privileged location near the beach contributed positively to your experience. We also greatly appreciate your comments regarding the comfort of the bed, the quality of your rest, and our sports facilities — areas to which we dedicate special attention and which are consistently highly valued by our international guests. Nevertheless, we genuinely regret that certain aspects of your stay did not fully meet your expectations. Regarding the service received at the Royal Level reception and the level of English communication from our team, we are sorry that your perception was not more positive. While this type of feedback does not reflect the comments we usually receive, as our guests frequently highlight the professionalism, friendliness, and multilingual abilities of our staff, we fully respect your personal experience and regret that you felt we did not perform to the level we strive to achieve. Providing attentive, efficient, and courteous service remains one of our highest priorities. With regard to the incident mentioned, we understand that you are referring to the minibar service in your room. As explained during your stay, the situation originated from an isolated confusion regarding the room number assigned, which temporarily resulted in incorrect information being provided. Once the matter was reviewed and clarified, and according to our internal records, the services corresponding to your booked room category remained included throughout your stay. We sincerely regret that this clarification did not provide the reassurance and satisfaction we would have wished. We are particularly concerned by your comments regarding the dining experience. Food safety, hygiene, and quality control are fundamental pillars of our daily operation. Our hotel works under strict internal protocols, continuous controls, and regular external audits to ensure compliance with the highest standards in these areas. Precisely because we take such matters extremely seriously, we regret not having received any direct communication during your stay that would have allowed us to investigate the situation immediately, personally review the matter, and provide the appropriate assistance at the right moment. We have also taken careful note of your comments regarding waiting times in bars and restaurants. However, we would like to clearly state that any perception of preferential treatment based on language, nationality, or guest profile is entirely contrary to our service philosophy and operational standards. Our team is committed to treating all guests equally, respectfully, and atten