The hotel had a strange smell and bad ventilation, it was impossible the cancel one night so we just left. Only good thing was the breafast otherwise we would not recomend to stay here.

酒店回复：Dear Mr. Hedborg:Thank you for your review. At Hotel Boutique Real Casona de las Amas, we uphold the highest standards of luxury and hospitality.The Room Inspection: Following your departure, our maintenance team thoroughly inspected your room. All ventilation systems worked perfectly, and no unusual odors were found.Our Cleanliness Standards: The immaculate state of our 17th-century palace is fully transparent. Our guests consistently award us an outstanding 9.5 score for cleanliness across all major travel platforms.The ******* Policy: Regarding your cancellation, you explicitly selected a restricted, low-cost promotional rate through *******. As clearly stated in Expedia's terms during your booking, this rate is strictly non-refundable and non-modifiable. Our staff simply applied the official policy determined by your chosen booking agency.We are glad you enjoyed our premium breakfast, and we stand firmly behind the pristine quality that defines our boutique hotel.Best regards,The ManagementHotel Boutique Real Casona de las Amas