The person from the front desk was very rude and feels like the owner from the hotel, no want to give me another towel for my hair claiming that was one towel per person even though I stay in a bedroom for 4. Then when check in she didn’t gave us the keys activated and make us to go to the line like just new clients.

酒店回复：Dear guest Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent this issue from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.Best regards: