We were a group of 7 friends and checked into the Radisson Safari Lodge on Sunday, 26th April 2026 and stayed for 5 nights. Lets start with positive, and its going to be short. The hotel is beautiful, if you like a resort style hotel, then you'll love the look and design of this one, but don't be fooled by its beauty. The activities we did were also amazing but note that these are run by 3rd parities and not by the hotel. In short, we will not be back, and that brings me to the not so positives: 1. BIGGEST ISSUE: 95% of the staff interactions we had were well below expectations. They are untrained and quite frankly couldn't care less. Just a few examples: - The staff members who booked the activities messed our pre-booked dates up, not once, but twice - When trying to pay for these activities, guests are ping ponged between the activities deck and reception decks, with no one seeming to know what's going on - On check out we were told we had unpaid activities on our rooms, which was incorrect and resulted in us having to call the GM and waiting almost 20 min before we could even leave the hotel for our long road trip home - We spent one of our days at the main pool, we were there for almost 5 hours. And not once did a waiter come and offer us drinks or lunch. We ended up going to the bar ourselves. Throughout this period not once did a waiter come and clear our glasses either, even though we were in clear site of many waiters and managers at the Mirage Restaurant - The waiters at the Mirage Restaurant might as well be mutes. No hello's, no goodbye's, no thank you for the tips. Bugger all. - On one occasion when making coffee at the coffee machine in the Mirage Restaurant, the milk was off - The waiters do not repeat orders, resulting in incorrect meals arriving at the table (basic waitering training) - At the Pegasus Restaurant, when ordering a latte (which is on the menu), the barman pulled a face, and then followed that by saying they don't have milk at the bar, and that he would have to walk down to the other restaurant to get. 2. Food at Mirage Restaurant was awful - We had dinner at this restaurant on our first night. Between the seven of us we had 5 different meals off the menu. Not only did we wait forever for the food to arrive, when it did, all 5 dishes were as equally as bad as each other. We never ate there again and opted to rather leave the hotel most evenings for dinner at Hat and Creek which was up the road from the hotel. - The breakfasts are just okay, we did expect more from the hotel of this 'standard' 3. Gym - Nice gym but the sauna wasn't working and neither was the water dispensing machine 4. The waiters do not get their own tips - We found out that the waiters have to share their tips with all waiter and barman staff in the hotel. No wonder the service is so terrible, there is no incentive for anyone to put any real effort in. The bad staff is rewarded as much as the good, how does that make sen

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