I’ve worked 32 years in organising big sports competitions (European, World Championships and Olympics) and the last years smaller group retreats. I’ve visited this hotel twice before in a couples trip whitout problems. This trip was the worst experience of my career. Arriving late evening with a group of 30 persons whom had travelled 12-14hrs to reach this hotel. No room keys made ready and it took nearly 60mins for the whole group to recive the keys. 3 older ladies 70yrs -80yrs old were unhappy with their room: keycard didnt work. electricity didnt work. They needed to change the room in the middle of the night. They didnt walk too well and their room was placed in the far end of dependance (towards the bus station). The next moring they changed the room again and in the end were downgraded from 2 bedroom 2 bathroom in to 20m2 room for 3 persons with no compensation. None of the rooms of 30 people had aircondioning nor did the WiFi work during the stay. Last evening we had a pre-ordered group dinner, that turned out to be the worst quality ever meal of our lives. Not one single person enjoyed the food, and those with vegetarian option had very little food. The fish was too salty, it had no vegetables at all. Diahes look ugly, and most of the people refused to pay for such low quality. Me as a groupleader wrote a reclamation that was never even replied by the hotel. Management dont have a clue how to organize a bigger group. Never order ”group menu” from this hotel. I get better looking food and service from countryside of Finland. This visit in Astoria was the biggest disappointment of my life. The only positive star is the superb beakfast and lovely staff. Exept the management / group booking. Avoid the group menu in Piazza. It has to be frozen thing just from freezer…

酒店回复：