Clean room with balcony. Unfortunately people next door smoked on their balcony which came into our room.

酒店回复：Dear Sue,Thank you so much for taking the time to review your stay with us and share your experience.We are delighted that you particularly highlighted the cleanliness of your room and the service provided by our team. Your praise is a wonderful confirmation of our daily commitment to ensuring our guests have a pleasant stay.At the same time, we regret that you were disturbed by the smoking of other guests on the adjacent balcony. We take your feedback very seriously and are sorry that this affected your comfort.We appreciate your candor and hope to have the opportunity to convince you of a completely enjoyable stay on your next visit.King regards, Your H-Hotels TeamSergej Rosenberg - Online Reputation Manager