The cleaning lady came in my room an hour before checkout. In the hot water didn't work on the second floor in the roll.in shower

酒店回复：Thank you for sharing your feedback. I sincerely apologize for the inconvenience you experienced during your stay. It is certainly not our standard for housekeeping to enter a guest room prior to checkout time, and I understand how uncomfortable that must have been. Please be assured this will be addressed with our team to prevent it from happening again.I am also very sorry to hear about the issue with the hot water in the second-floor roll-in shower. This is not acceptable, and I will ensure our maintenance team investigates and resolves this promptly.We truly value your feedback as it helps us improve, and we hope to have the opportunity to provide you with a much better experience in the future.