I requested a room change as the room at check in because the room was too close to the pub and not private. Clerk refused.

酒店回复：Thank you for sharing your feedback with us, we truly appreciate it.We’re very sorry to hear about your experience at check-in. We understand how important privacy and a peaceful environment are, and it’s disappointing to hear that your concerns were not addressed in a more supportive and flexible way. While availability can sometimes be limited, we should always communicate with care and explore options wherever possible.Your feedback has been shared with our team, as this is not the level of service we strive to provide.Thank you again for bringing this to our attention. We hope to have the opportunity to welcome you back to Tin Wis Resort and provide a more comfortable and responsive experience next time.