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凯悦丽晶清水湾度假村 - 评价详情
  • Guest 时间:2026/05/01
    We have been coming the same week every May for ten years and the hotel is a little rough in the teeth. Paint only covers so much as carpets and flooring look old and date as does the overall decor. They could really use a good bar as what they have now is sterile. The pool area is really beat up and the restaurant is lacking. Great location but I think we will look at other options for next year..
    酒店回复:Greetings, Thank you for taking the time to share your feedback and for your continued loyalty over the past ten years—we truly value your returning visits each May.While we’re pleased to hear you continue to enjoy our great location, we sincerely apologize that the condition of the hotel and certain amenities did not meet your expectations during this stay. Your comments regarding the carpeting, flooring, décor, pool area, and dining experience are appreciated, and we understand how these elements can impact the overall guest experience.Please know that your feedback has been shared with our leadership team as we continuously evaluate opportunities to enhance and refresh our property. We are committed to providing a comfortable and inviting environment and regret that we fell short this time.Thank you again for your candid feedback and for your years of loyalty. We would truly value the opportunity to welcome you back and provide an improved experience in the future.Best, Donna
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