we got there in the late evening and had difficulty checking in ( nobody at front desk, nobody answering the phone, eventually somebody came). The shower was almost impossible to figure out how to use. When the staff was around they were helpful.

酒店回复：Thank you for your feedback. We’re sorry to hear about the challenges you faced with check-in and the shower during your stay. Arriving to an unattended front desk and difficulty reaching staff is certainly not the experience we aim to provide, and we understand how frustrating that must have been—especially after a long day of travel.We’re glad to hear that once our team was available, they were helpful and accommodating. Your comments are valuable and will be shared with our staff as we work to improve both our availability and the clarity of in-room instructions.We appreciate you choosing to stay with us and hope to provide you with a smoother experience in the future.