Overall I had an decent stay at the Sofitel Philadelphia. This hotel is a good deal when the rates are reasonable. The rooms are well comfortable and large and the beds were excellent. Where this hotel fell flat for me was the service and the overall property condition. Service was generally apathetic and inconsistent, especially when trying to add a night to my reservation. I was given a hassle about remaining in my same room which involved needing to get a manager to fix after I had been assured both on the phone and by the agent when I checked in that this would be no problem. It was resolved but with unnecessary headache and would've acted differently if I was told the truth. Regarding the condition of the property, while I appreciate the recently refreshed lobby area, the rest of the property is woefully dated and lacking in cleanliness. My bathroom, while generous in size, was covered in hair from the previous guest and overall condition of the furniture across the room was dated and worn. The hallways are also worn and the elevators are terrible, and on the date of checkout only one was working. The refresh downstairs needs to be carried throughout the property to the guest areas. Would I stay again? Depends on price, while it was a great deal during my two nights, it was double that on Saturday which prompted me to change hotels for my final night in town because this is definitely not a $500+ a night property. I would consider another stay at the right price point.

酒店回复：