Check-in was efficient and straightforward, which we appreciated. Unfortunately, the remainder of our stay did not meet expectations. The room was very dark and poorly lit, making it feel uninviting. Paintwork on doors and woodwork had numerous large chips, giving a tired impression. The window overlooked the back of another part of the hotel, so there was no outlook at all. Housekeeping standards were concerning: we found a glasses case beside the bed from a previous guest, and the glasses provided for canned water were dirty. Dinner was disappointing. The restaurant was so cold we had to return to our room to get jackets. The food was average and felt overpriced for the quality. Service came across as brusque rather than welcoming. Overnight, the room was very noisy due to a loud water/sewage system which disrupted sleep. Breakfast was equally underwhelming. The cooked breakfast was not hot, and toast was only offered after my husband had finished his meal — which itself had arrived cold. We waited over 20 minutes for tea and coffee despite asking three times. When it arrived, the cafetière was broken and there was no milk. After another 10 minutes without coffee, we left. Checkout was purely transactional, with no enquiry about our stay. Overall, standards of cleanliness, comfort, food and service fell short, particularly for the price.

酒店回复：Thank you for taking the time to share your feedback. I’m pleased to hear that check?in was smooth, but I’m very sorry that the rest of your stay didn’t meet expectations.The issues you experienced with the room condition, lighting, housekeeping, and noise are not reflective of the standards we aim to maintain. I also apologise for the disappointing experiences at dinner and breakfast — from the cold restaurant temperature and delays in service to the quality of the food. This is far below what we want guests to encounter.Your comments have been shared with our housekeeping, maintenance, and food & beverage teams so we can address these concerns immediately. We also regret that your checkout felt impersonal, as we always want to acknowledge our guests and their experience.Thank you again for bringing these matters to our attention. We hope you might consider giving us another opportunity in the future, and we would be happy to personally look after your stay.Kind regards, The Moat House