Staff excellent. Room upkeep less than 100%. Missed items every day. Toilet plugged.Sink partially blocked

酒店回复：Dear Andrew,Thank you very much for taking the time to share your feedback regarding your recent stay with us from February 18 to 27, 2026.We are truly pleased to know that you found our staff to be excellent. Your kind words mean a great deal to our team, as providing warm and attentive service is always our top priority.At the same time, we sincerely apologize for the inconvenience you experienced with the room upkeep, including the missed items, the plugged toilet, and the partially blocked sink. This certainly does not reflect the standards we strive to maintain. Please rest assured that we have shared your comments with our Housekeeping and Maintenance teams to reinforce our quality control processes and prevent this from happening in the future.We truly appreciate your honest feedback, as it helps us improve. We hope to have the opportunity to welcome you back and provide you with a flawless experience on your next visit.Warm regards,Alejandra Serrano GeyerSocial Media