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阿斯顿索龙酒店及会议中心 - 评价详情
  • Guest 时间:2026/02/01
    While the hotel is quite convenient to the airport, that is perhaps the only positive thing I can say. From finding earwigs in the fruit bowls (which were refrigerated), to experiencing a horrible food poisoning from the food it was rather a poor experience here.
    酒店回复:Dear Valuable Guest,Warm greetings from Aston Sorong Hotel & Conference Center.Thank you for taking the time to share your experience with us. We are truly sorry to learn that your stay did not meet your expectations, and we sincerely apologize for the inconvenience and discomfort you encountered.Please accept our deepest apologies regarding the cleanliness concerns you experienced, as well as the very serious issue related to food quality and your health. This is certainly not the standard we strive to uphold, and we take such feedback with the utmost seriousness. Your comments have been immediately escalated to our management, housekeeping, and culinary teams for thorough investigation and corrective action, including a review of our food safety and hygiene procedures.While we appreciate your acknowledgment of our convenient location near the airport, we regret that this was the only positive aspect of your stay. Your experience does not reflect the level of service and care we aim to provide to all our guests.We truly value your feedback, as it helps us identify areas that require urgent improvement. Should you be willing, we would appreciate the opportunity to discuss your experience further and regain your confidence in our hotel.Once again, we sincerely apologize for your unpleasant experience and thank you for bringing these matters to our attention.Warm regards,Rudy B LesbassaFront Office Manager
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