The beds in the room were horrible - I developed excruciating back pain as a result of the mattress not having enough support Food was awful - app did not work and the lady who booked restaurants was only available from 10-3 so not an option if you had excursions. I asked front desk for assistance but no one got back to me. My husband developed food poisoning as a result They gave me a resort credit and didn’t give me instructions on how to use it so when I went to pay at the end, they said that I couldn’t use it and had to pay full price Selection of food was very limited. We eat seafood so the lunch grill had no options Would never stay here again, especially for the price, I would expect better quality

酒店回复：Dear Valued Guest,Thank you for sharing your feedback following your recent stay with us. We are truly sorry to learn that your experience did not meet expectations and regret the discomfort and frustrations you described.Please accept our sincere apologies regarding the mattress comfort, dining variety, and the challenges you encountered with the restaurant booking process and resort credit usage. We are also concerned to hear about the illness mentioned. Your comments have been shared with the appropriate teams for thorough review and any necessary corrective action, as we are committed to improving both our product and service delivery.We value your feedback as it helps guide our ongoing improvements. While we are disappointed to know your stay fell short, we do hope you might reconsider visiting us in the future so we may provide the quality experience you rightfully expected.Warm regards,Frederick Sengewitz, General Manager, Royalton Antigua