This hotel is very nice and very clean hotel but My experience with this hotel quite literally was scary because at night time got a few things happen. So scary and hunted for me and my family when the door is bell without any person around.? Something is moving around the room and noises coming from the window, we’re all just trying to ignore this situation but for you guys information I stay at 611 and 612.? Thankyou

酒店回复：Dear valued guest,Warm greetings from Model J Hotel near Soekarno–Hatta International Airport.Thank you for sharing your feedback with us. We truly appreciate your kind words regarding our cleanliness and overall hotel condition. However, we are very concerned to read about the experience you described during your stay.Please accept our sincere apologies for the discomfort and fear this situation may have caused you and your family. Your comfort and sense of security are extremely important to us. We take comments like this very seriously.Kindly allow us to clarify that our rooms are regularly inspected and maintained to ensure safety and proper functionality. In some cases, doorbells may be triggered by technical issues, wiring sensitivity, or system interference.That said, we have immediately shared your feedback with our Engineering and Security teams to conduct a thorough inspection of both rooms to ensure everything is functioning properly and safely.We truly regret that this experience affected your stay. Should anything unusual occur during future visits, we kindly encourage you to contact our Front Desk immediately so our team can assist and investigate right away.Thank you again for bringing this to our attention. We hope to have the opportunity to welcome you and your family back for a more comfortable and pleasant stay.Warm regards,Management Model J Hotel