Thank you for accommodating my request for a higher floor. However, I arrived at the hotel around 3:55 pm, and the check-in time is after 2 pm. There was a long queue at both counters, and I waited 30 minutes to check in. I’m not sure if this is standard procedure or if the check-in process needs improvement. I also noticed that the room door was cracked and there was no swing bar lock. I’m not sure if this is the original design or if it’s been damaged.

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