Guest
时间:2026/02/01
We reserved a king suite and they gave us a king room. They said there was only one king suite and another couple checked in before we did so they got it. When asked if we could be compensated, they said no and blamed third party booking for over booking the reservation and charging too little for the suite.
Additionally, the room description said there was a coffee maker and microwave; there was not. The shower only had body wash and shampoo, but no conditioner.
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