Guest
时间:2026/02/01
Honestly feel that the hotel has been allowed to fall apart, and provide minimal amenities or perks during the stay due to the location. People will stay just to be close to the slopes. It was dark when we got to the room but in the morning I was grossed out by the marks on the carpet, walls, chairs, lampshade, bathroom floor, etc., and to top it off the bathtub backed up. I’ll mark this one as a do not return.
酒店回复:Thank you for taking the time to share your experience with us. We sincerely regret that your stay at the Chateau Resort & Conference Center did not meet your expectations, particularly regarding the condition of your room and the amenities provided.We understand how disappointing it must have been to encounter cleanliness issues and a malfunctioning bathtub. Please know that your feedback is invaluable, and we will address these concerns with our housekeeping team to ensure that our standards are upheld. We strive to provide a comfortable and welcoming environment for all our guests, and it is clear we fell short during your visit. We appreciate your insights and will work diligently to improve our services and facilities.