Staff was annoyed at check in, gave us an already occupied room

酒店回复：Thank you for bringing this to our attention. We sincerely apologize for your check-in experience and for the serious inconvenience of being assigned a room that was already occupied. This is certainly not the level of service or safety we strive to provide.We are addressing this matter with our team to ensure proper room verification procedures are consistently followed and to reinforce the importance of providing a warm, welcoming experience to every guest. Your feedback is extremely valuable and helps us improve.Please accept our sincere apologies, and we hope you will give us another opportunity to provide you with the comfortable and seamless stay you deserve.