Room was 77 degrees after turning the thermostat down to 65. Toilet was running all night.

酒店回复：Thank you for sharing your feedback with us. We’re very sorry that the temperature in your room was uncomfortable and that the toilet continued running throughout the night. That certainly isn’t the restful experience we want for our guests. Both of these concerns should have been addressed promptly, and we regret that they impacted your stay. Rest assured, your comments will be shared with our maintenance team so we can ensure everything is functioning properly moving forward. We appreciate you bringing this to our attention, and we hope to have another chance to change your perceptions in the future.