Guest
时间:2026/02/01
Cute and nice breakfast. Parking lot is a bit of a challenge. Also would be hard to climb all the stairs for those with mobility issues. Personal pool is neat but it wasn’t clean. Staff is friendly.
酒店回复:Thank you for your kind words about our staff and breakfast — we truly appreciate it and are happy you enjoyed those aspects of your stay.Regarding the parking area and stairs, our property is located on the mountainside of Ocotal, which allows for beautiful views and a natural setting. Due to the terrain, some stairs are necessary to access certain domes. We always recommend that guests with mobility concerns contact us in advance so we can assign the most accessible option available.As for the private pool, we sincerely apologize if it was not in perfect condition at the moment of use. All plunge pools are cleaned and checked regularly; however, being surrounded by nature, leaves or small natural debris can occasionally fall in between maintenance checks. Had we been notified during your stay, we would have immediately arranged for it to be cleaned again.We truly appreciate your balanced feedback and hope to have the opportunity to welcome you back for an even better experience.