Guest
时间:2026/02/01
Room was not cleaned for 2 days. Not much to do at night. Tv only has netflix if you have an account. Staff is nice, but food and drink service is slow. there are only 3 restaurants. 2 close at 9 pm and 10 pm. Staff does not like that you arrive to the restaurant 30 minutes before closing.
酒店回复:Dear Karl,Thank you for your 6/10 review and for sharing your experience.We’re pleased to hear that you found the staff nice. Regarding the restaurants and food & beverage service, we would like to clarify that these outlets are independently operated and not managed by us. Opening hours, service style, and staffing are therefore handled directly by the restaurant operators.Concerning the television, we provide a smart TV in the room, which allows guests to log in to their own streaming accounts such as Netflix. This gives guests the flexibility to access their personal subscriptions during their stay.We are sorry to read that the room was not cleaned for two days. Thank you again for your feedback. It helps us continue improving the guest experience.With kind regards,MartCustomer Success Agent