Guest
时间:2026/02/01
Poor sound buffer between rooms. The basic rooms have a king size bed and a single bed so they fit three adults. We were unlucky to have 3 college aged students in the room next to us and another three in the room across from us. Its not a party resort so we were probably just unlucky but the sound barrier was so poor i think we would have ran into a similar issue if there was a family with small children in those rooms. The resort itself was nice and very clean but being woken up so often really dampened the experience for us. We could even hear one of the men puking from our room : ( They were unable to move us bc they were fully booked.
酒店回复:Dear Sharon,Thank you for sharing your feedback with us. We are very sorry to hear that your stay was affected by noise from neighboring rooms. We understand how important a quiet environment is for a relaxing stay, and we regret that this impacted your experience.We are glad to hear that you found our resort clean and enjoyable overall. Your comments regarding the sound insulation have been shared with our team, and we will continue to explore ways to improve the comfort of our rooms for all guests.We hope to have the opportunity to welcome you back in the future for a more peaceful stay.Kind regards,SidneyGuest Relations