The swim up bar in the pool does not work and it is not functional hasent been working for a while the staff told us, it is a total bate and switch, I picked this resort just because it advertised in the photo that had a swim up bar but once i got there was nothing like it was advertised

酒店回复：Dear Valued Guest,Thank you for sharing your feedback regarding your recent stay at Royalton Grenada, An Autograph Collection All-Inclusive Resort. We sincerely apologize for the disappointment you experienced concerning the swim-up bar.We understand how frustrating it must have been to choose our resort specifically because of the advertised swim-up bar feature, only to find that it was not operational during your stay. Your feelings are completely valid. Resort amenities play a significant role in the vacation decision process, and when something highlighted in our promotional materials is unavailable, it can understandably feel misleading.We are especially concerned to hear that you were informed the bar had not been functioning for some time. This is not the impression we want to leave with our guests. Your comments have been escalated to our management and operations teams to review both the status of the swim-up bar and how we communicate amenity availability to ensure transparency and accuracy.Please accept our sincere apologies for this letdown. We truly appreciate you bringing this matter to our attention, as it allows us to address both operational issues and guest communication moving forward.Warm regards,Pilar de Peral General Manager, Royalton Grenada, An Autograph Collection All-Inclusive Resort