Our stay started off with finding stains on our bedsheets in our bed. The staff quickly changed them, but it soured our expectations. The next issue we had was when we went to the bar for a Valentines Day drink. It took nearly 10 minutes for someone to serve us, despite there being as many people behind the bar as there were at it. Their bar was nowhere near capacity, but we were simply being ignored. It wasn't until we asked how to we get a drink that someone actually served us. And it didn't end there. It took another 10 minutes to get a Guiness and a cocktail. The person who took the order couldn't make the cocktail and asked someone else to make it. They didn't make it until we asked about it. It definitely dampened our Valentines Day getaway, and recommend Roganstown if you're expecting service. The staff overall were cheerful and nice (hence 3 stars instead of 2), but the service was lacking greatly. It's meant to be 4 Star hotel. It didn't even reach 2 Star service.

酒店回复：