Guest
时间:2026/02/01
Good quality is terrible. Diamond lounge and diamond members breakfast is so bad… low quality , servers seems like they don’t want to be there. Burgers don’t follow through with requests, run out of towels before 9am, not enough chairs. We won’t rerun
酒店回复:Dear Valued Guest,Thank you for taking the time to share your feedback. We sincerely apologize that your Diamond Club experience did not meet expectations, particularly regarding food quality, service attitude, towel availability, and seating. This is not the standard we strive for, and your comments have been shared with our leadership teams for immediate review and corrective action. While we regret that this experience impacted your desire to return, we do appreciate your insights, as it helps us improve.Warm regards,Ivan TapiaGeneral ManagerRoyalton CHIC Antigua, An Autograph Collection All-Inclusive Resort