Guest
时间:2026/02/01
Stuff was okay. The room was pretty tiny, compared to other SpringHill suites we stayed at. Tv looked like it was gonna fall off the stand. And the dresser literally sneaked! Every time someone walked by it. Just a suggestion it should be mount to the wall.
Last thing. You have a pay for parking!
酒店回复:Thank you for taking the time to share your feedback. We’re glad to hear that your stay was okay, but we’re truly sorry to learn that several aspects of the room did not meet your expectations.We apologize for the room feeling smaller than what you’ve experienced at other SpringHill Suites, as well as the concerns you noted with the TV and dresser. Your comments regarding the stability of the furniture are especially important, and we appreciate you bringing this to our attention. Rest assured, we will share this feedback with our maintenance and management teams so it can be properly addressed.Regarding parking, we understand that paid parking can be frustrating. This fee is determined by location and helps cover the cost of maintaining a secure and well-managed parking area. We apologize if this was not clearly communicated prior to your arrival.We truly value your feedback, as it helps us improve the experience for future guests. We hope you’ll consider staying with us again so we can provide you with a more comfortable and enjoyable visit.