When I arrived to the hotel for check in; they gave me keys to the wrong room. After double checking with reception they indicated it was right and that perhaps the door was stuck, after trying several more times to get into my room, I was greeted by a very upset person (rightfully so) who chased me down the hall to the elevator because he thought I was trying to break in. The hotel staff and manager were both aware of the situation, they didn’t offer to compensate or accommodate me in anyway. If I could leave 0 stars I would. Terrible service. Won’t be here again.

酒店回复：Hi David, Thank you for your review. I can certainly understand the frustration of checking in at 3am to have an encounter like that, was not entirely the impression we wished you had. As we spoke in the morning, I had mentioned that you were assigned to the correct room, but unfortunately our front desk agent accidentally gave keys to that room to another check in guest who arrived before you did. I also did mention that the agent is new, so I took the opportunity to use that as a training opportunity. I did speak with the agent and I have reviewed the mistake in hopes that this won't happen in the future. I hope you can understand human errors can be made when new hires are introduced into a new environment. It can be frustrating for everyone involved. Unfortunately these things can happen in a hotel. Had I known you were looking for compensation I would have absolutely looked into that. We are sad to hear you will never be back. I assure you our hotel staff does their best with making sure guests has the experience we are trying to portray but sometimes things can happen and all we can do is work together to try and provide guests with a comfortable stay. I would like to invite you to give us another try if you come back to the island. Should you wish, please contact me directly and I will be sure to compromise respectfully on the rate. In the meantime, I will see what we can do to provide some sort of compensation for the trouble you had received. For future instances I encourage you to let the front desk know of any frustrations you are having to allow us an opportunity to make it right. Hope you are doing well and that you had a safe trip home.