We prepayed for four nights, but upon checking in we noticed that the rooms were actually going for about half. Especially given the worn and dirty room we were given (old toothpaste splatter on the mirror, walls, etc.), I raised the issue. A certain front desk individual immediately challenged me asking for evidence (easily found online) and then cynically explained that it was just too bad. I then asked for the general manager but the person claimed that he was the manager. I insisted and the GM appeared - he was professional and immediately moved us to a much better room, which was appreciated given the whole ordeal. Pricing issues aside, such passive-aggressive behavior and lack of client focus from staff would never occur at a top tier hotel. In contrast, The GM and the rest of the staff were really solid, but the problem individual should not be allowed in front of clients or to train other staff. I should also mention that the breakfast staff were friendly and responsive although we noticed that the pastry (pear cake, etc.) was old, dry and depressingly redisplayed for the entirety of the three days we ate there.

酒店回复：Dear Mr.Conor, we're very sorry that your stay in Hotel Corona d'Oro was not as you expect. We really take care about our guests comments to improve all our services. We're waiting to have you like our plesed guest for a second chance to show you only the best of our services. Best Regards Antonio Cardone Front Office Manager Hotel Corona d'Oro 1890 ****S