Guest
时间:2026/02/01
You guys need to do better on your menu & the food.
The fridge is totally empty, no mineral water at all in the room not even one bottle. We were asked to drink from the tap inside the washroom ???????? to bad.
酒店回复:Dear Anonymous User,Thank you for staying at Amari Kuala Lumpur and for sharing your feedback with us. Regarding the minibar and amenities, we recommend booking under our Club Deluxe Rooms or Club Suites, where you can enjoy exclusive privileges such as a complimentary minibar upon check-in, daily breakfast, evening cocktails with canapés, laundry service, and access to our Club Lounge facilities.On the matter of drinking water, please allow us to clarify: Amari Kuala Lumpur is certified as an ASEAN Green Hotel, and in line with our sustainability commitment, we provide filtered drinking water directly in guest rooms instead of single-use plastic bottles. The filtration system is powered by 3M-certified technology, ensuring safe, clean, and sustainable drinking water for all guests.We sincerely regret that this was not explained clearly during your stay. Our reception team will be reminded to provide proper guidance so guests feel assured and comfortable.We hope to have the opportunity to welcome you back under our Club benefits, where you can enjoy the complimentary minibar and enhanced privileges from the moment you arrive.Warm regards,The Management