We were very excited to be told we had an upgrade. On arriving after our night out, we learned our included breakfast was a pack that should have been in our room on arrival. The bin was not emptied from the previous people the fridge door was broken so nothing was cold especially the milk, the tap in the bathroom was broken. Our top sheet was clean, but it had a dried bit of what looked like biscuit pressed in it. (We turned the sheet around so we could sleep better). In the morning the view was great, but the windows were pretty dirty. When told downstairs the next morning, they just said we should have called them, but 11.30 at night just wanted to sleep.? On a positive the staff at reception were excellent

酒店回复：