Made me do a $100 deposit and treat me like a second class citizen.

酒店回复：Dear Guest User,Thank you for sharing your feedback. We sincerely apologize that your experience at our hotel did not meet your expectations. We understand that the deposit requirement may have been unexpected and that you felt the process was not handled as you would have liked.Our goal is always to provide exceptional service, and we're genuinely sorry to hear that we fell short during your stay. In line with our policy, a deposit of $200 is typically required at check-in to cover any incidental charges, which is communicated in advance during the booking process. We certainly understand how this may have caught you off guard, and we regret if this made you feel less valued. We hope you'll give us the chance to welcome you back and restore your confidence in our service. Best Regards,Holiday Inn Parramatta Team