There was hair in the shower. Nice hotel but that ruined it for me. They did email apologizing, very sympathetic but that still doesn’t dismiss the fact that it was hair present and not from me!

酒店回复：Thank you for taking the time to share your experience at our AC Hotel. We truly appreciate your feedback and are relieved to hear that you were mostly satisfied with your visit. We sincerely apologize for the cleanliness issues you encountered in your room, as we know how important this is for our guests. Please know that your comments have been shared with our housekeeping team, and we are committed to making improvements. We're glad we could address your concerns during your stay. Thank you for choosing to stay with us, and we would be delighted to welcome you back for a more seamless experience in the future.