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酒店回复：Hi Travelling,Thank you for taking the time to share your feedback with us. We are glad to see that you enjoyed the complimentary coffee. As no name was provided, we are unfortunately unable to look further into your other remarks at this stage. Please feel free to contact us directly by email so that we may investigate the matter more thoroughly. Regarding the hot water, each apartment is equipped with an individual water tank; once it has been fully used, some time is required for it to heat up again. We hope to have the pleasure of welcoming you back in the future.Best regards,Aina