Room very neglected considering we were supposed to have a superior room, staff unhelpful, breakfast lacking anything hot

酒店回复：Dear Sir or Madam,I have personally taken note of your comment. However, I must point out that it does not correspond to the reality of the facts observed during your stay.Our establishment is a 3-star hotel whose services and pricing position are clearly defined. We ensure that we provide a level of service consistent with this category and with the rates we apply.As a commercial gesture, and although this was not an obligation, our team allowed you to access your room before the official check-in time. Ice cubes were also provided to you free of charge.However, the team did not agree to make our bar glasses available for the consumption of alcohol brought in from outside. The bar equipment is strictly reserved for beverages sold by the establishment, in accordance with our internal regulations and the normal operating conditions applicable to licensed premises.We note that your dissatisfaction appears to be primarily related to this refusal, which is a standard rule and not a lack of service.Furthermore, hot items are offered every morning at breakfast. Any statement to the contrary does not reflect the reality of our offer. Our staff is present either in the breakfast room or at the reception desk during service and remains available to guide guests and indicate precisely the location of the hot buffet. Guests simply need to approach a member of the team, who will assist immediately.We attach great importance to the quality of our welcome and to compliance with our operating rules. We regret that your perception does not reflect the efforts made by my team.Nevertheless, I remain at your disposal should you wish to discuss this matter further.The général managerYours sincerely,