Alt var super godt som det plejer, men der var et stort MEN.. aldrig har vi oplevet s? nedladende spa-personale. Tidligt gjorde vi hende opm?rksom p? at boblebadet var alt for koldt. Hun sagde, at ingen havde klaget, men hun kunne da tage temperaturen p? vandet. Efter flere timer ( hvor hun n?sten kun sad og kiggede p? computer) kom hun nonchalant tilbage og sagde at vi havde ret, men der blev ikke gjort noget ved det hele weekenden! Boblebadet var alt alt for koldt!!!! Generelt var luft temperaturen i hele spaen til den lave side. Den hyggelige pejs var heller ikke t?ndt hele weekenden. Hun blev ogs? meget irriteret p? os, da vi ikke ?nskede at v?re del af det saunagus som hun tilb?d. Hun virkede generelt tr?t af sit job. Dampbadet er blevet renoveret og fremst?r meget flot og funktionelt - der var ogs? nye sp?ndende retter i morgenbuffet. Personalet ved morgenbuffet samt reception var meget im?dekommende og flinke.

酒店回复：Thank you very much for your detailed feedback and for taking the time to share your impressions with us. We are pleased to read that you enjoyed many aspects of your stay, especially our renovated steam bath, the new breakfast selections, and the friendliness of our reception and breakfast team.At the same time, we are truly sorry that your spa experience was affected and did not meet the standards you are used to at our hotel.During the weekend of your stay, we unfortunately experienced an unexpected technical failure: a pump in our central heating system broke down. As this system also regulates the temperature of the whirlpool and contributes to the overall ventilation in the spa area, the defect resulted in water and air temperatures being lower than usual. Regrettably, the required replacement part was not available immediately and had to be ordered. It was only delivered and installed on Monday, as the technician was unable to complete the repair over the weekend without the necessary component.We fully understand how disappointing this must have been, especially when you were looking forward to a relaxing spa visit. Please be assured that the situation was not intentional nor ignored, but due to technical circumstances beyond our immediate control.Even more importantly, we sincerely regret that you perceived our spa team member as condescending or irritated. This is certainly not the attitude we expect from our staff, regardless of the situation. We have addressed your feedback internally, as professionalism and genuine hospitality are essential to us at all times.We very much value your loyalty and your honest words. We hope to welcome you back soon under fully restored conditions and to provide you with the relaxing and warm spa experience you rightly expect from us.With kind regards,S?nke BehmerRomantik Hotel Waldschl?sschen