此次在 Palmenhof Hotel 的入住体验，让我对酒店的衞生标准以及员工的基本职业判断能力产生了严重质疑。房间床铺和毛巾上明显残留多根属于他人的长头发（而我本人是短发），这已经説明最基础的清洁流程存在问题。正因为无法信任床品的衞生状况，我才选择使用自己携带的睡袋。然而令人难以理解的是，服务人员在整理房间时，完全没有进行最基本的判断与思考——没有意识到客人使用自带睡袋背后必然有原因，而是机械地将我放在床上的乾净衣物和睡袋移到公共沙发区域，最终导致物品滑落到地板上。将客人的乾净衣物和睡袋置于地面，这种行为不仅缺乏专业素养，更体现出对衞生细节和客人私人物品的漠视。对一个重视清洁的住客而言，这是无法接受的。更令人遗憾的是，酒店未提供洗衣设施，使我不得不在后续行程中继续使用被污染的衣物和睡袋。衞生管理松散，加之员工缺乏最基本的判断能力和服务意识，使此次入住体验大打折扣。希望酒店能够认真反思清洁标准与员工培训问题，也提醒未来的住客对此保持谨慎。 My stay at Palmenhof Hotel has raised serious concerns regarding both the hotel’s hygiene standards and the basic professional judgment of its staff. Multiple long hairs clearly belonging to previous guests were found on the bed and towels （I have short hair）, which already indicates a failure in fundamental cleaning procedures. Because I could not trust the cleanliness of the bedding, I chose to use my own sleeping bag. What is even more concerning is that during housekeeping, the staff demonstrated a complete lack of basic judgment and awareness. Instead of considering why a guest might be using a personal sleeping bag, they mechanically removed my clean clothes and sleeping bag from the bed and placed them in a shared sofa area, ultimately causing them to fall onto the floor. Placing a guest’s clean belongings on the ground is not only unprofessional, but also reflects a disregard for hygiene details and personal property. To make matters worse, the hotel does not provide laundry facilities, forcing me to continue my journey with clothing and a sleeping bag that were dirtied due to this incident. The combination of poor hygiene management and the staff’s lack of fundamental judgment and service awareness has severely damaged my trust in the hotel’s overall standards. I strongly urge the management to address deficiencies in both cleaning protocols and staff training, and I advise future guests to take this into consideration.

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