So we checked in and were told as loyal IHG members despite booking with ******* we would get late checkout commentary from the hotel When it came to checkout I was told I need to pay and this was incorrect info provided I was unhappy with this. Service overall poor.

酒店回复：Dear Guest,Thank you for your review of your holiday at Iberostar Waves Las DaliasWe sincerely regret that your stay was less than satisfactory, as our primary goal is to provide an exceptional experience for all our guests. Our attentive staff do their utmost to meet late check-out requests. However, this is subject to availability and we apologise for any inconvenience. We welcome your helpful feedback with gratitude and will share it internally for revision. We hope you had a safe journey home and wish you well. Kind regards,Quality ManagerIberostar Waves Las Dalias