On the good side, the traditional and spacious style was good to find in Los Cristainos where most hotels are modern and functional. There are plenty of restaurants close by, so the hotel not having one is no problem. The shortcomings really disappointed us and seemed out of line with recent reviews. It's a nice touch to have welcome cava and nibbles or you to help yourself to, but if the bottle is empty and staff sitting at Reception don't notice and get a new one brought, it's not a good welcome. This was in the middle of the afternoon. We were assured that the big tv in the room would get BBC programmes. We couldn't find them and neither could the staff member who came up to help. The bathroom window was impossible to open, although it had a handle and hinges. Staff knew about this but weren't concerned. The big door onto the balcony was faulty and didn't seal, allowing a lot of noise to come in - notably from a noisy bar nearby at night. There were signs that attempts had been made to fix it a while ago but it remained a problem. On departure, staff didn't seem to care. If we had been booked for longer we would have demanded a change of room, or left. We have since had some feedback from the hotel, with an apology that these matters weren't resolved. However, when a problem is known or there are signs of an attempted and failed repair, it's no good just 'talking a good talk'.

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