After months of planning, my event was no longer a priority for hotel management, forcing us to start over. I was planning an event on behalf of a client and had been in good faith discussions with the hotel since September for a June event. Early on, communication was great. The team was responsive, helpful, and collaborative as we discussed and finalized the details of the event. By December, communication slowed significantly. After the New Year, the terms suddenly changed, including a new requirement for room blocks after we had been clearly told they were not needed. By that point, my client had already secured accommodations elsewhere that could not be canceled. After escalating the situation to management and having multiple conversations, there was no meaningful resolution. I was eventually told by a manager that the ballroom we had initially agreed upon was no longer available because it had been reassigned to a sporting event. Although they offered to help find another venue, no real assistance was provided. I was left to scramble, rebook vendors, and secure a new location in Mallorca, which is already a highly competitive destination for weddings and events. Ultimately, it became clear that my client’s event was no longer a priority once another event was given preference by the hotel. This was disappointing after months of planning and not the level of integrity or professionalism I expected from the Kimpton brand.

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