Awkward interactions with staff, missed cleaning our room two nights, and front room was excessively hot.

酒店回复：Dear Victoria, Thank you for taking the time to share your comments with us. We would like to inform you that rooms are cleaned daily. If you did not receive this service for a couple of days, it was probably because you placed a “do not disturb” card on your door or requested cleaning at a time when my colleagues were no longer working. We are reviewing the air conditioning issue to provide a better experience and would like to know what aspect of the staff you found uncomfortable.