We stayed in Altamira for 3 nights, I will start with pros, Very good location, close to historic center, lots of restaurants around. Room well appointed, updated bathroom, coffee maker in room Now for the cons, No toilet paper in bathroom had to ask front desk, no coffee pods for the coffee maker had to ask front desk for coffee pods, no coffee cups had to get cups from lobby every day, no sugar available only sweeteners in lobby, couldn’t get hot water in shower and later told to wiggle the handle and place it in certain location to get hot water, heater was not working had to ask for extra blanket, WiFi didn’t work in room but worked in lobby had to get front desk person to come to room to figure out the password, no bottled water in room but there is water cooler in lobby

酒店回复：Dear guest,Thank you for taking the time to share your experience and for highlighting the positive aspects of our location and the room. We sincerely appreciate your feedback.We are very sorry for the inconvenience you experienced during your stay. This is clearly not the level of service we strive to provide. The lack of amenities in the room, as well as the issues with hot water, heating, and Wi-Fi connectivity, should have been resolved immediately and without requiring multiple requests. We sincerely apologize for the inconvenience caused.Your observations have already been shared with our team to reinforce daily checks of amenities, improve communication with guests, and review the proper functioning of the equipment in the rooms, thereby preventing similar situations from recurring.We appreciate your honesty, as comments like yours help us identify areas for improvement. We hope to have the opportunity to welcome you back in the future and provide you with a much more satisfactory experience.