The property was beautiful and the staff were friendly, but overall the experience does not match up to luxury resorts in Asia. Issues we encountered - our cuante entered my phone number incorrectly into the system so I wasn’t receiving any messages, my dad was ignored at breakfast for over twenty minutes and had to flag a server, the beach didn’t have a lifeguard at all, there were only two restaurants on site and the food was definitely not on par with Guadalajara or Mexico City. Sometimes it was just a general lack of attention to detail. Positives include - the rooms were very comfortable and the amenities were nice, the views and sunsets we saw were beautiful, the pool was clean and not too crowded, and the spa was wonderful (the masseuses were very skilled).

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