I have stayed here in the past, it was great. But this experience wasn’t the best. I stay in room 526 which is a king deluxe with ocean view. You see more of the cement top where the “front desk agent put me.She said that the other rooms where being cleaned and they like to use them for the “next’s day” up coming guest.The room wasn’t clean and spotless,like my prior stay. The room attendant in the morning was lacking,I had to come out and ask for towels. Obviously, now I know why the bathroom wasn’t “quality “ aporta all over the sink. Hair in the ground. I will not stay in this room ever again. I was very happy with the “hotel” last time. But not this time and I want to let others know the truth. We pay a lot of money for “ obviously a great experience “.

酒店回复：Dear Yahaira,We sincerely appreciate you taking the time to share your detailed feedback about your recent stay with us, as well as your continued loyalty in choosing us.We deeply regret that this visit did not meet your expectations based on your previous experiences, especially regarding the cleanliness and presentation of the assigned room. We understand how disappointing it is to receive substandard service, particularly when the cost and expectations point to a superior experience. The fact that you did not find the room spotless, that you had to request towels, and that you found details such as food scraps in the sink and hair on the floor are unacceptable and do not reflect our commitment to quality.We also regret that the view from the room was not what you expected for the room category you booked and that the assignment was limited by our internal cleaning and reservation process. We also understand your frustration with the explanation you received, as our priority must always be the comfort and satisfaction of every guest during their stay.We sincerely appreciate your honesty in sharing these observations, as they give us the opportunity to redouble our efforts and strengthen both our cleaning and room assignment procedures to ensure that every visit meets the quality standard you deserve. Your comments will be shared with the relevant teams to address the points raised immediately.We hope to have the opportunity to welcome you back and offer you an even more satisfying experience, befitting the value and positive impression you had of us during previous visits.Sincerely,Norberto HernandezGuest Services Manager