尤其前台的会説中文的服务员态度非常不好??住的期间中发生了事情不可退房！给我发脾气??

酒店回复：Dear Valued Guest,Thank you for taking the time to share your feedback with us.We are truly sorry to learn about your experience with our front desk team, especially regarding the attitude you encountered and the difficulty during your check-out process. Please accept our sincere apologies for any frustration or inconvenience this situation may have caused you. This is certainly not the level of service we strive to provide.We take your comments very seriously. Your feedback has been shared with the Front Office Manager for immediate review and appropriate follow-up, including additional training to ensure our team maintains a professional, respectful, and helpful attitude at all times.We would greatly appreciate the opportunity to learn more about what happened during your stay. If you are willing, please contact us directly so we can better understand the situation and address it properly.Thank you again for bringing this matter to our attention. We hope to have another opportunity to restore your confidence in us in the future.Kind regards,Hotel Management Team