The Waterkloof Guest House is in a beautiful setting with a nice garden and trees and nice rooms. But the finesse of the service is just lacking! When we arrived, we noticed that there were only one set of towels and had to ask for another set. There were also no amenities like soap, body wash or shampoo, had to ask for that as well! The next morning when servicing our room, they took away all of the towels although only one was on the floor. We had 2 hand towels left that was hanging out of sight. and later on, we asked for 2 swimming pool towels to use at the pool. We again asked for bathroom towels and that just never arrived. The next morning, we had to use the pool towels after our shower. Small things but it does matter!

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