Went for a family weekend getaway. Overall, decent experience, but have experienced better at the price point. Pros: Large estate, plenty of space and things to do. We tried fishing and archery, tried the in house restaurant and pool/spa area. Close enough to London and within driving distance. Good breakfast spread with fresh ingredients and high quality food, though on a lower ground floor and pretty dark. Generally pleasant service overall, especially the Malaysian and Indonesian staff worth noting positively. Some remembered the guest names which was a nice touch. We were given an upgrade of multiple levels to a suite level room, which was nice but facing the rear of the hotel facing dumpsters and storage areas. Could be better: The kids activities were overpriced for what was on offer. 45 min archery lesson for 150GBP (and 300 GBP for two kids) didn’t strike me as particularly value for money. For the fishing experience they give you a lift in a fancy Land Rover Defender, but then drop you off a 100m short of the lake where guests are then left to wade though the ankle deep mud on their own. What’s the purpose of the Land Rover then, for show? Not impressed. Room service was a mixed bag. Food arrived a bit cold, requested bread basket was missing, and portions generally small. Family time slots at the pool and spa area are quite restrictive. Lots of towels and bathrobes left lying around. Their reservations (call centre?) was cumbersome to deal with, asking a lot of scripted questions and taking a long time to get to the point when I am ready to book. Then put me on long hold and eventually hung up on me. Booking was neither a pleasant nor an efficient experience, so I went via American Express instead. Lost margin for the hotel I would assume. Whilst the hotel generally presents itself well, at the price point it is not as good as nearby Coworth Park, the Fairmont or Heckfield Place - where common areas are in better condition and service to a higher standard and with more attention to detail. Especially Heckfield feels like it’s in a league above.

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