Guest
时间:2026/02/01
非常方便的就在Harrods斜对面马路,各方面都挺好的,除了有一间房间的洗手间地面没有地暖,另外主卧洗手间的出水是很臭的。其他都很好,很乾净,每天打扫,也很安静。
酒店回复:Dear Dongdaoxiwaidexiaoweiba,Thank you so much for taking the time to share your feedback about your recent stay with us. We're delighted to hear that you found our location convenient—being directly across from Harrods is certainly one of our prime advantages—and that you appreciated the cleanliness, daily housekeeping, and peaceful atmosphere.However, we sincerely apologize for the issues you experienced with the bathroom heating and the unpleasant water odor in the master bedroom. These concerns don't meet our usual standards, and we take them very seriously. We're investigating the water quality issue immediately and will address the heating matter to ensure future guests have a more comfortable experience.We appreciate you bringing these issues to our attention, as it helps us improve. We hope you'll give us another opportunity to provide you with the exceptional stay you deserve.Warm regards,Ben Pires