Not impressed that bedside light did not even have a socket to plug into! Staff were really quite pleasant but bar area soulless and purely functional - not welcoming. Also emails from hotel before arrival really instructive and frankly not friendly and welcoming

酒店回复：Thank you for taking the time to share your feedback. We are sorry to hear that certain aspects of your stay did not meet your expectations, particularly regarding the bedside lighting and the overall atmosphere of the bar area. We also regret that our pre-arrival communications did not come across as warm and welcoming as intended.We are pleased to hear that you found our team pleasant, and your comments regarding the facilities and guest experience have been noted and shared with the relevant departments for review and improvement. Feedback such as yours is invaluable in helping us enhance both our service and environment.Thank you again for bringing these matters to our attention.